List of Mattersight Corporation patents

Patents where

Current Assignee

Name

Mattersight Corporation

Name	Description	Patent Applicant	Current Assignee	Patent Jurisdiction	Patent Number	Date of Patent
‌ US Patent 9407768 Methods and system for analyzing multichannel electronic communication data	Patent 9407768 was granted and assigned to Mattersight Corporation on August, 2016 by the United States Patent and Trademark Office.	Mattersight Corporation	Mattersight Corporation	United States Patent and Trademark Office	9407768	August 2, 2016
‌ US Patent 9699307 Method and system for automatically routing a telephonic communication	Patent 9699307 was granted and assigned to Mattersight Corporation on July, 2017 by the United States Patent and Trademark Office.	Mattersight Corporation	Mattersight Corporation	United States Patent and Trademark Office	9699307	July 4, 2017
‌ US Patent 10289967 Customer-based interaction outcome prediction methods and system	Patent 10289967 was granted and assigned to Mattersight Corporation on May, 2019 by the United States Patent and Trademark Office.	Mattersight Corporation	Mattersight Corporation	United States Patent and Trademark Office	10289967	May 14, 2019
‌ US Patent 10129394 Telephonic communication routing system based on customer satisfaction	Patent 10129394 was granted and assigned to Mattersight Corporation on November, 2018 by the United States Patent and Trademark Office.	Mattersight Corporation	Mattersight Corporation	United States Patent and Trademark Office	10129394	November 13, 2018
‌ US Patent 9942400 System and methods for analyzing multichannel communications including voice data	Patent 9942400 was granted and assigned to Mattersight Corporation on April, 2018 by the United States Patent and Trademark Office.	Mattersight Corporation	Mattersight Corporation	United States Patent and Trademark Office	9942400	April 10, 2018
‌ US Patent 9083801 Methods and system for analyzing multichannel electronic communication data	Patent 9083801 was granted and assigned to Mattersight Corporation on July, 2015 by the United States Patent and Trademark Office.	Mattersight Corporation	Mattersight Corporation	United States Patent and Trademark Office	9083801	July 14, 2015
‌ US Patent 9191510 Methods and system for analyzing multichannel electronic communication data	Patent 9191510 was granted and assigned to Mattersight Corporation on November, 2015 by the United States Patent and Trademark Office.	Mattersight Corporation	Mattersight Corporation	United States Patent and Trademark Office	9191510	November 17, 2015
‌ US Patent 10104233 Coaching portal and methods based on behavioral assessment data	Patent 10104233 was granted and assigned to Mattersight Corporation on October, 2018 by the United States Patent and Trademark Office.	Mattersight Corporation	Mattersight Corporation	United States Patent and Trademark Office	10104233	October 16, 2018
‌ US Patent 9667788 Responsive communication system for analyzed multichannel electronic communication	Patent 9667788 was granted and assigned to Mattersight Corporation on May, 2017 by the United States Patent and Trademark Office.	Mattersight Corporation	Mattersight Corporation	United States Patent and Trademark Office	9667788	May 30, 2017
‌ US Patent 9571650 Method and system for generating a responsive communication based on behavioral assessment data	Patent 9571650 was granted and assigned to Mattersight Corporation on February, 2017 by the United States Patent and Trademark Office.	Mattersight Corporation	Mattersight Corporation	United States Patent and Trademark Office	9571650	February 14, 2017
‌ US Patent 9269374 Predictive video analytics system and methods	Patent 9269374 was granted and assigned to Mattersight Corporation on February, 2016 by the United States Patent and Trademark Office.	Mattersight Corporation	Mattersight Corporation	United States Patent and Trademark Office	9269374	February 23, 2016
‌ US Patent 10218850 Real-time customer profile based predictive routing	Patent 10218850 was granted and assigned to Mattersight Corporation on February, 2019 by the United States Patent and Trademark Office.	Mattersight Corporation	Mattersight Corporation	United States Patent and Trademark Office	10218850	February 26, 2019
‌ US Patent 9300801 Personality analysis of mono-recording system and methods	Patent 9300801 was granted and assigned to Mattersight Corporation on March, 2016 by the United States Patent and Trademark Office.	Mattersight Corporation	Mattersight Corporation	United States Patent and Trademark Office	9300801	March 29, 2016
‌ US Patent 9847084 Personality-based chatbot and methods	Patent 9847084 was granted and assigned to Mattersight Corporation on December, 2017 by the United States Patent and Trademark Office.	Mattersight Corporation	Mattersight Corporation	United States Patent and Trademark Office	9847084	December 19, 2017
‌ US Patent 11336770 Systems and methods for analyzing coaching comments	Patent 11336770 was granted and assigned to Mattersight Corporation on May, 2022 by the United States Patent and Trademark Office.	Mattersight Corporation	Mattersight Corporation	United States Patent and Trademark Office	11336770	May 17, 2022
‌ US Patent 9083804 Optimized predictive routing and methods	Patent 9083804 was granted and assigned to Mattersight Corporation on July, 2015 by the United States Patent and Trademark Office.	Mattersight Corporation	Mattersight Corporation	United States Patent and Trademark Office	9083804	July 14, 2015
‌ US Patent 9357071 Method and system for analyzing a communication by applying a behavioral model thereto	Patent 9357071 was granted and assigned to Mattersight Corporation on May, 2016 by the United States Patent and Trademark Office.	Mattersight Corporation	Mattersight Corporation	United States Patent and Trademark Office	9357071	May 31, 2016
‌ US Patent 10448887 Biometric customer service agent analysis systems and methods	Patent 10448887 was granted and assigned to Mattersight Corporation on October, 2019 by the United States Patent and Trademark Office.	Mattersight Corporation	Mattersight Corporation	United States Patent and Trademark Office	10448887	October 22, 2019
‌ US Patent 9137372 Real-time predictive routing	Patent 9137372 was granted and assigned to Mattersight Corporation on September, 2015 by the United States Patent and Trademark Office.	Mattersight Corporation	Mattersight Corporation	United States Patent and Trademark Office	9137372	September 15, 2015
‌ US Patent 9779084 Online classroom analytics system and methods	Patent 9779084 was granted and assigned to Mattersight Corporation on October, 2017 by the United States Patent and Trademark Office.	Mattersight Corporation	Mattersight Corporation	United States Patent and Trademark Office	9779084	October 3, 2017
‌ US Patent 9390706 Personality-based intelligent personal assistant system and methods	Patent 9390706 was granted and assigned to Mattersight Corporation on July, 2016 by the United States Patent and Trademark Office.	Mattersight Corporation	Mattersight Corporation	United States Patent and Trademark Office	9390706	July 12, 2016
‌ US Patent 10152681 Customer-based interaction outcome prediction methods and system	Patent 10152681 was granted and assigned to Mattersight Corporation on December, 2018 by the United States Patent and Trademark Office.	Mattersight Corporation	Mattersight Corporation	United States Patent and Trademark Office	10152681	December 11, 2018
‌ US Patent 10129402 Customer satisfaction analysis of caller interaction event data system and methods	Patent 10129402 was granted and assigned to Mattersight Corporation on November, 2018 by the United States Patent and Trademark Office.	Mattersight Corporation	Mattersight Corporation	United States Patent and Trademark Office	10129402	November 13, 2018
‌ US Patent 10084918 Delayed-assignment predictive routing and methods	Patent 10084918 was granted and assigned to Mattersight Corporation on September, 2018 by the United States Patent and Trademark Office.	Mattersight Corporation	Mattersight Corporation	United States Patent and Trademark Office	10084918	September 25, 2018
‌ US Patent 10194029 System and methods for analyzing online forum language	Patent 10194029 was granted and assigned to Mattersight Corporation on January, 2019 by the United States Patent and Trademark Office.	Mattersight Corporation	Mattersight Corporation	United States Patent and Trademark Office	10194029	January 29, 2019

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