List of Afiniti patents

Patents where

Current Assignee

Name

Afiniti

Name	Description	Patent Applicant	Current Assignee	Patent Jurisdiction	Patent Number	Date of Patent
‌ US Patent 11425249 Techniques for benchmarking pairing strategies in a contact center system	Patent 11425249 was granted and assigned to Afiniti on August, 2022 by the United States Patent and Trademark Office.	Afiniti	Afiniti	United States Patent and Trademark Office	11425249	August 23, 2022
‌ US Patent 11356556 Techniques for benchmarking performance in a contact center system		Afiniti	Afiniti	United States Patent and Trademark Office	11356556	June 7, 2022
‌ US Patent 11363142 Techniques for benchmarking performance in a contact center system	Patent 11363142 was granted and assigned to Afiniti on June, 2022 by the United States Patent and Trademark Office.	Afiniti	Afiniti	United States Patent and Trademark Office	11363142	June 14, 2022
‌ US Patent 11399096 Techniques for data matching in a contact center system	Patent 11399096 was granted and assigned to Afiniti on July, 2022 by the United States Patent and Trademark Office.	Afiniti	Afiniti	United States Patent and Trademark Office	11399096	July 26, 2022
‌ US Patent 9930180 Techniques for behavioral pairing in a contact center system	Patent 9930180 was granted and assigned to Afiniti on March, 2018 by the United States Patent and Trademark Office.	Afiniti	Afiniti	United States Patent and Trademark Office	9930180	March 27, 2018
‌ US Patent 9942405 Techniques for behavioral pairing in a contact center system	Patent 9942405 was granted and assigned to Afiniti on April, 2018 by the United States Patent and Trademark Office.	Afiniti	Afiniti	United States Patent and Trademark Office	9942405	April 10, 2018
‌ US Patent RE47201 Use of abstracted data in pattern matching system	Patent RE47201 was granted and assigned to Afiniti on January, 2019 by the United States Patent and Trademark Office.		Afiniti	United States Patent and Trademark Office	RE47201	January 8, 2019
‌ US Patent RE46986 Use of abstracted data in pattern matching system	Patent RE46986 was granted and assigned to Afiniti on August, 2018 by the United States Patent and Trademark Office.		Afiniti	United States Patent and Trademark Office	RE46986	August 7, 2018
‌ US Patent 10951766 Techniques for benchmarking pairing strategies in a contact center system	Patent 10951766 was granted and assigned to Afiniti on March, 2021 by the United States Patent and Trademark Office.	‌ Afiniti Europe Technologies Limited	Afiniti	United States Patent and Trademark Office	10951766	March 16, 2021
‌ US Patent 11445062 Techniques for behavioral pairing in a task assignment system		Afiniti	Afiniti	United States Patent and Trademark Office	11445062	September 13, 2022
‌ US Patent 9712679 Systems and methods for routing callers to an agent in a contact center	Patent 9712679 was granted and assigned to Afiniti on July, 2017 by the United States Patent and Trademark Office.		Afiniti	United States Patent and Trademark Office	9712679	July 18, 2017
‌ US Patent 11258905 Techniques for error handling in a task assignment system with an external pairing system	Patent 11258905 was granted and assigned to Afiniti on February, 2022 by the United States Patent and Trademark Office.	Afiniti	Afiniti	United States Patent and Trademark Office	11258905	February 22, 2022
‌ US Patent 11316978 Techniques for behavioral pairing in a contact center system	Patent 11316978 was granted and assigned to Afiniti on April, 2022 by the United States Patent and Trademark Office.	Afiniti	Afiniti	United States Patent and Trademark Office	11316978	April 26, 2022
‌ US Patent 11467869 Techniques for benchmarking pairing strategies in a task assignment system	Patent 11467869 was granted and assigned to Afiniti on October, 2022 by the United States Patent and Trademark Office.	Afiniti	Afiniti	United States Patent and Trademark Office	11467869	October 11, 2022
‌ US Patent 11509768 Techniques for hybrid behavioral pairing in a contact center system	Patent 11509768 was granted and assigned to Afiniti on November, 2022 by the United States Patent and Trademark Office.	Afiniti	Afiniti	United States Patent and Trademark Office	11509768	November 22, 2022
‌ US Patent 9654641 Systems and methods for routing callers to an agent in a contact center	Patent 9654641 was granted and assigned to Afiniti on May, 2017 by the United States Patent and Trademark Office.	Afiniti	Afiniti	United States Patent and Trademark Office	9654641	May 16, 2017
‌ US Patent 11258907 Matching using agent/caller sensitivity to performance	Patent 11258907 was granted and assigned to Afiniti on February, 2022 by the United States Patent and Trademark Office.	Afiniti	Afiniti	United States Patent and Trademark Office	11258907	February 22, 2022
‌ US Patent 11425248 Techniques for hybrid behavioral pairing in a contact center system	Patent 11425248 was granted and assigned to Afiniti on August, 2022 by the United States Patent and Trademark Office.	Afiniti	Afiniti	United States Patent and Trademark Office	11425248	August 23, 2022
‌ US Patent 11196865 Techniques for decisioning behavioral pairing in a task assignment system	Patent 11196865 was granted and assigned to Afiniti on December, 2021 by the United States Patent and Trademark Office.	Afiniti	Afiniti	United States Patent and Trademark Office	11196865	December 7, 2021
‌ US Patent 11290595 Techniques for benchmarking pairing strategies in a contact center system		Afiniti	Afiniti	United States Patent and Trademark Office	11290595	March 29, 2022
‌ US Patent 10917526 Techniques for decisioning behavioral pairing in a task assignment system	Patent 10917526 was granted and assigned to Afiniti on February, 2021 by the United States Patent and Trademark Office.	Afiniti	Afiniti	United States Patent and Trademark Office	10917526	February 9, 2021
‌ US Patent 9426296 Systems and methods for routing callers to an agent in a contact center	Patent 9426296 was granted and assigned to Afiniti on August, 2016 by the United States Patent and Trademark Office.	Afiniti	Afiniti	United States Patent and Trademark Office	9426296	August 23, 2016
‌ US Patent 11595522 Techniques for workforce management in a contact center system		‌ Afiniti, Ltd	Afiniti	United States Patent and Trademark Office	11595522	February 28, 2023
‌ US Patent 11283931 Techniques for behavioral pairing in a contact center system	Patent 11283931 was granted and assigned to Afiniti on March, 2022 by the United States Patent and Trademark Office.	Afiniti	Afiniti	United States Patent and Trademark Office	11283931	March 22, 2022
‌ US Patent 11283930 Techniques for behavioral pairing in a contact center system	Patent 11283930 was granted and assigned to Afiniti on March, 2022 by the United States Patent and Trademark Office.	Afiniti	Afiniti	United States Patent and Trademark Office	11283930	March 22, 2022

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