Patent attributes
Various embodiments of the present technology generally relate to systems and methods for secure customer data handling. More specifically, some embodiments relate to handling of derivative data as a provider in a manner that supports security and provides a stronger level of control over the data. The solution supports four core principles of customer data handling: no export of customer data, unless authorized; remote operations only via shell access or equivalent; temporary and task-based privileges; and diagnostic data to be ephemeral. The customer data handling system herein includes a central repository for the storage of diagnostic data, an upload tool for uploading to the central repository and automated staging on containers, a diagnostic virtual machine that enables task-based access to diagnostic data and analysis tools hosted on a dedicated container, and an application for handling requests, provisioning and staging containers, and purging.
