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US Patent 11361754 Method and system for speech effectiveness evaluation and enhancement

Patent 11361754 was granted and assigned to Conduent on June, 2022 by the United States Patent and Trademark Office.

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Is a
Patent
Patent

Patent attributes

Patent Applicant
Conduent
Conduent
Current Assignee
Conduent
Conduent
Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
Patent Number
11361754
Date of Patent
June 14, 2022
Patent Application Number
16749318
Date Filed
January 22, 2020
Patent Citations Received
‌
US Patent 11934806 Development system and method
0
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US Patent 11853729 Development system and method for a conversational application
0
Patent Primary Examiner
‌
Huyen X Vo
CPC Code
‌
G10L 15/30
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G10L 25/63
‌
G10L 25/78
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G10L 15/1815
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G10L 15/063
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G10L 15/07
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G10L 25/90
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G10L 15/22

An automated training method enhances conversational effectiveness of a system participant interacting with a virtual client. The method operates on received speech input to produce text. A speech effectiveness analysis processor receives both the speech and text and produces quantified metrics measuring speech effectiveness based on the input parameters. Personalized feedback is generated based on the quantified metrics and is transmitted to the system participant. A virtual client dialog is generated using a dynamic simulation processor. The virtual client dialog is based on the quantified metrics, such that the virtual client responds to the speech input using the generated dialog.

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