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US Patent 10445335 Computing environment connectivity system

Patent 10445335 was granted and assigned to Aetna on October, 2019 by the United States Patent and Trademark Office.

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Contents

Is a
Patent
Patent

Patent attributes

Patent Applicant
Aetna
Aetna
Current Assignee
Aetna
Aetna
Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
Patent Number
10445335
Patent Inventor Names
Daniel Labella0
David Evan Jones0
Jeffrey M. Kohan0
Michele A. Dankowski0
Steven Kerins0
Date of Patent
October 15, 2019
Patent Application Number
15204556
Date Filed
July 7, 2016
Patent Citations Received
‌
US Patent 12126584 Contact center messaging
0
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US Patent 11244268 Harmonized multi-column flexi user interface
0
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US Patent 11979464 Thick client and common queuing framework for contact center environment
0
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US Patent 12028485 Integrated representative profile data in contact center environment
0
Patent Primary Examiner
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June Y Sison
Patent abstract

Embodiments of the disclosure provide a system and a method of monitoring connectivity between a plurality of services in a computing environment. The server automatically periodically monitors and aggregates monitored data related to the at least one service through a monitoring application on the server. The monitoring involves collecting and logging status information of the services. The server then connects to the client device, via a mobile gateway, through an application interface (API) on the server. The API includes instructions for sending, receiving, and translating information between the server and the client device. The server then receives, from the client device, a status request. The server sends, from the monitoring application to the API, the monitored data related to the at least one service. Then the server translates, using the API, the monitored data related to the service to obtain the status of the service in the computing environment. Translating involves applying thresholding to the monitored data, utilizing current and historical monitored service status, to categorize the service status. The server sends the status category for the at least one service from the server to the client device via the API.

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