Salesken

Salesken operates a conversational intelligence and analytics platform made to offer insights into customer-salesperson interactions. The platform offers vocational skills training and career counseling, and assists in communicating with customers on presentations, calls, and webinars. Salesken's goal is to improve sales teams with customized learning content in the banking, financial services, insurance, and information technology-enabled sectors.

The conversational intelligence platform assists sales teams with customer engagement. The platform develops insights on any gaps in sales calls and bridges the gap with cues to the sales reps. The company's biggest customers include companies in the education, finance, and software industries. They utilize the platform to analyze sales conversations and help their reps with real-time talking points.

The platform's pricing is dependent on the kind of company, and the customized quotes are based on the company's size, budget, and requirements. Only authorized users within an organization are able to listen to any conversations with customers, the conversations cannot be shared externally, and they can only be circulated within the Salesken platform.

Salesken possesses a desktop and a mobile app, and users can make calls, get real-time assistance, schedule appointments, and more from their mobile devices. There are no specific system requirements for desktops.

The platform's solutions are offered in a variety of locations, like India, USA, UK, Australia, and New Zealand. Salesken is expanding globally and offers remote solutions. The platform provides multi-language support in English, Dutch, French, German, Hindi, Indonesian, Italian, Japanese, Korean, Mandarin, Portuguese, and Russian. Salesken’s software applies to sales teams in a variety of industries and serves small, medium, and large complex enterprises.

Salesken focuses on the industries below, with plans to expand into other areas:

• Banking and Financial Sector Institutions (BFSI)
• Construction Tech
• Consumer Internet
• Healthcare Tech
• EdTech
• SaaS

Some features of the platform include the following:

• Real-time cueing: The platform provides sales representatives with real-time cues or live prompts during the call.
• Call summarization: Salesken integrates with the user's video conferencing and telephony platforms.
• Transcription: SalesKen’s proprietary NLP algorithms can process the user's calls and transcribe them.
• Post-call analytics: The platform offers post-call analytics to show working or ineffective strategies on each call.
• Revenue insights and predictability: The platform's funnel prediction features assist with forecasting sales revenue pipelines.
• Performance Intelligence: Salesken offers performance information for sales productivity enhancement.
• CRM & QA Automation: The platform assists in automating different manual processes or repetitive tasks for a company's sales team.

Salesken offers integration with different tools, including the following:

• Salesforce
• Twilio
• Google Calendar
• Zoom
• Pipedrive
• Microsoft Dynamics 365
• Hubspot
• Gmail
• Zoho
• LeadSquared
• Plivo
• RingCentral
• JustCall
• Salesloft
• Outreach
• Skype
• Amazon Connect
• BlueJeans
• Calendly

Salesken on the Zoom marketplace

In 2021, the sales conversation AI company raised $22 million in a Series B funding led by M12 and Microsoft's Venture Fund. Sequoia India, an existing investor, also participated in the round. The company's plan is to utilize the funds to accelerate its expansion into the North American market, then invest further into its deep-tech products.

Surga Thilakan, cofounder and CEO of Salesken stated:

"With the increasing advent of remote selling across industries, conversation tools are must-haves in the sales stack. As remote selling has now become more mainstream, we are reducing on-boarding time by two-three months. Salesken has dramatic outcomes on sales conversions. It has improved top-line by 20-25 per cent within a few months. This escalated our growth to 300 per cent last year. We are looking forward to our growth and we will continue to hire the best quality talent to help us in our journey."