Is a
Clinical Study attributes
NCT Number
Trial Recruitment Size
2,0000
Trial Sponsor
Clinical Trial Start Date
May 1, 2023
0Primary Completion Date
June 30, 2023
0Study Completion Date
July 15, 2023
0Clinical Trial Study Type
Interventional0
Interventional Trial Purpose
Health Services Research0
Intervention Type
Other0
Intervention Name
Message variation 10
Message variation 20
Interventional Trial Phase
Not Applicable0
Official Name
Evaluating the Impact of 'Heads up' Messages on Call Pick-up Rates0
Last Updated
April 24, 2023
0Allocation Type
Randomized0
Intervention Model
Parallel Assignment0
Masking Type
Single0
Masked Party
Participant0
Study summary
The study aims to investigate whether notifying health insurance members about an upcoming call can increase their pick-up rates. The study will randomize participants into three groups: control group (no message), treatment group 1 (message variation 1), and treatment group 2 (message variation 2). The primary outcome of interest is the call pick-up rate, and the study will also examine the message opt-out rates for the two different messages.
Timeline
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Further Resources
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