Clara Shih

Clara Shih is the CEO of Salesforce AI. Her role comprises the management of artificial intelligence (AI) efforts across the company, including product, go-to-market, growth, adoption, and ecosystem for Einstein GPT, an AI platform for customer relationship management. Previously, Shih was in charge of Salesforce Service Cloud, Salesforce's digital service, bots, and field service solution.

Shih has been named one of Fortune’s “40 under 40” and “Most Powerful Women Entrepreneurs,” Fast Company’s “Most Influential People in Technology,” and a “Young Global Leader” by the World Economic Forum. She is a member of the Starbucks board of directors and serves as executive chair of Hearsay Systems, a digital software firm she founded in 2009. Shih graduated with a top rank in computer science at Stanford University, where she also received a master of science (MS) in the same subject. In addition, she holds an MS in internet studies from Oxford University, where she studied as a U.S. Marshall Scholar.