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VoiceOps

VoiceOps

Call analytics platform that uses artificial intelligence to transcribe and analyze sales calls, providing enterprises with actionable feedback to improve the performance of their sales teams.

VoiceOps is Y Combinator-backed artificial intelligence company that aims to improve sales for enterprise clients.



VoiceOps uses voice user interfaces (VUIs) similar to those used in Alexa and Siri in order to transcribe conversations between enterprise sales representatives and potential customers. Natural language processing algorithms are then able to review the transcriptions and provide insights about each sale representative's strengths and weaknesses and how their performance changes over time.



The more data (i.e. recording calls) VoiceOps has for a specific enterprise client, the better they are able to provide accurate analysis on how to improve sales. For example, VoiceOps can tell clients:

  • the optimal number of questions to ask on a call
  • how much to focus on describing benefits vs. features
  • the optimal time to try to close a sale or make an up-sell attempt

Investors

VoiceOps was featured on Product Hunt and received seed investments from several notable firms including Founders Fund and Lowercase Capital.



Clover Intelligence is a company that participated in the YC W17 cohort of Y Combinator.

Timeline

August 27, 2019

VoiceOps, a San Francisco-based startup, today announced it has raised $9 million in a Series A financing round led by Bain Capital Ventures.

Early customers who spent $50K with us last year have 5X'd their spend to $250K after seeing stellar results," he said.

August 2019

VoiceOps raises a $9,000,000 series A round from Accel Partners and Bain Capital Ventures.

Funding rounds

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People

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Role
LinkedIn

Daria Rose Evdokimova

CEO & Founder



Ethan Barhydt

Founder



Nate Becker

Founder



Further reading

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Author
Link
Type
Date

VoiceOps launches to put insights in the hands of managers coaching sales reps

John Mannes

Web



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News

Title
Author
Date
Publisher
Description
Manish Singh
August 27, 2019
TechCrunch
At a time when the industry appears to bet that AI will replace most human jobs, starting with the tens of millions currently residing in call centers, one startup is working to use the same technology to empower the jobs it is pegged to displace. VoiceOps, a San Francisco-based startup, today announced it has raised [...]

References