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US Patent 9635178 Coordinating voice calls between representatives and customers to influence an outcome of the call
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Patent
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Date Filed
May 31, 2016
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Date of Patent
April 25, 2017
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Patent Application Number
15168729
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Patent Citations Received
US Patent 12001587 Data compliance management in recording calls
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US Patent 12132865 Voice and speech recognition for call center feedback and quality assurance
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US Patent 12088761 Voice and speech recognition for call center feedback and quality assurance
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US Patent 11706338 Voice and speech recognition for call center feedback and quality assurance
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US Patent 12079261 Speech recognition for providing assistance during customer interaction
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US Patent 11861540 Natural language processing platform for automated training and performance evaluation
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Patent Inventor Names
Micha Yochanan Breakstone
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Roy Raanani
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Russell Levy
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Patent Jurisdiction
United States Patent and Trademark Office
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Patent Number
9635178
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Patent Primary Examiner
Khai N. Nguyen
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