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US Patent 7353016 Call intercept methods, such as for customer self-support on a mobile device

Patent 7353016 was granted and assigned to SNAPin Software on April, 2008 by the United States Patent and Trademark Office.

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Is a
Patent
Patent

Patent attributes

Current Assignee
‌
SNAPin Software
Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
Patent Number
7353016
Date of Patent
April 1, 2008
Patent Application Number
11063663
Date Filed
February 22, 2005
Patent Citations Received
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US Patent 11882010 Utilizing machine learning with self-support actions to determine support queue positions for support calls
0
Patent Primary Examiner
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Nghi H Ly
Patent abstract

A method for intercepting calls from a remote or mobile device for customer self-support detects when users or subscribers dial one or more predetermined numbers. If the number corresponds to one of the predetermined numbers (such as a customer support number), the phone may intercept the call and display a list of potential solutions to the subscriber's problems. Various other features and embodiments art disclosed.

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