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US Patent 12111720 Autonomous error correction in a multi-application platform

Patent 12111720 was granted and assigned to ServiceNow on October, 2024 by the United States Patent and Trademark Office.

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Contents

Is a
Patent
Patent
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Patent attributes

Patent Applicant
ServiceNow
ServiceNow
0
Current Assignee
ServiceNow
ServiceNow
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Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
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Patent Number
121117200
Patent Inventor Names
Yuvaraj Chandrasekaran0
Date of Patent
October 8, 2024
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Patent Application Number
179739770
Date Filed
October 26, 2022
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Patent Citations
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US Patent 7043661 Topology-based reasoning apparatus for root-cause analysis of network faults
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US Patent 7096459 Methods and apparatus for root cause identification and problem determination in distributed systems
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US Patent 7146574 Systems and methods for interfacing with digital history data
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US Patent 7197466 Web-based system for managing software assets
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US Patent 7215360 Error propagation tree technology
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US Patent 6948175 Method and system of remote diagnostic, control and information collection using a dynamic linked library
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US Patent 6985901 Controlling data collection, manipulation and storage on a network with service assurance capabilities
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US Patent 7003564 Method and apparatus for customizably calculating and displaying health of a computer network
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Patent Primary Examiner
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Gabriel Chu
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CPC Code
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G06F 11/079
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G06F 11/3072
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H04L 41/0631
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H04L 41/0636
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G06F 11/0748
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H04L 41/0645
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H04L 41/065
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G06F 11/0793
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Patent abstract

An embodiment may involve, based on a pre-defined trigger associated with a particular application, reading error data from a resource that is used by the particular application, wherein persistent storage contains definitions of a plurality of error scenarios, a plurality of fix scripts, and associations between each of the plurality of error scenarios and one or more of the plurality of fix scripts; applying one or more rules to the error data, wherein the rules involve pattern matching or parsing; based on applying the one or more rules, determining a particular error scenario represented in the error data, wherein the particular error scenario is one of the plurality of error scenarios; determining, based on the associations, a particular fix script associated with the particular error scenario, wherein the particular fix script is one of the plurality of fix scripts; and causing execution of the particular fix script.

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