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US Patent 12095842 Server-side workflow improvement based on client-side data mining

Patent 12095842 was granted and assigned to ServiceNow on September, 2024 by the United States Patent and Trademark Office.

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Is a
Patent
Patent
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Patent attributes

Patent Applicant
ServiceNow
ServiceNow
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Current Assignee
ServiceNow
ServiceNow
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Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
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Patent Number
120958420
Patent Inventor Names
Manjeet Singh0
Ciprian Mocanu0
Vadim Denisov0
Hans Jochen Gerhard Pohle0
Date of Patent
September 17, 2024
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Patent Application Number
183757570
Date Filed
October 2, 2023
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Patent Citations
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US Patent 7043661 Topology-based reasoning apparatus for root-cause analysis of network faults
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US Patent 7096459 Methods and apparatus for root cause identification and problem determination in distributed systems
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US Patent 7146574 Systems and methods for interfacing with digital history data
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US Patent 7197466 Web-based system for managing software assets
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US Patent 7215360 Error propagation tree technology
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US Patent 7216304 Graphical user interface for computers having variable size icons
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US Patent 7222147 Processing network management data in accordance with metadata files
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US Patent 7281170 Help desk systems and methods for use with communications networks
0
...
Patent Primary Examiner
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Minh Chau Nguyen
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Patent abstract

An embodiment may involve a server-side log collected by a server device, where the server-side log includes a set of entries indicating a unique identifier, and wherein the unique identifier is assigned to a work item of a server-based application executed by the server device. The embodiment may further involve one or more processors configured to: receive, from a client device disposed upon a network, a client-side log, wherein the client-side log includes operational data related to usage of a client-based application executed by the client device; identify, from the operational data, the client-based application and one or more activities performed by the client-based application; determine that the one or more activities are related to the unique identifier; based on the one or more activities, determine an action that can be taken to improve efficacy of the server-based application; and write, to the persistent storage, a representation of the action.

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