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US Patent 12088761 Voice and speech recognition for call center feedback and quality assurance
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Patent
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Date Filed
May 30, 2023
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Date of Patent
September 10, 2024
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Patent Application Number
18203094
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Patent Citations
US Patent 9799035 Customer feedback analyzer
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US Patent 9635178 Coordinating voice calls between representatives and customers to influence an outcome of the call
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US Patent 9661067 Systems and methods for facilitating dialogue mining
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US Patent 9871918 Voice and speech recognition for call center feedback and quality assurance
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US Patent 10079937 System and method for providing agent assistance in contact centers
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US Patent 10122855 Voice and speech recognition for call center feedback and quality assurance
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US Patent 10147427 Systems and methods to utilize text representations of conversations
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US Patent 10275522 Speech recognition for providing assistance during customer interaction
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US Patent 10404859 Voice and speech recognition for call center feedback and quality assurance
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US Patent 10417643 Method for personalizing customer interaction experiences by routing to customer interaction channels
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•••
Patent Inventor Names
Sylvia Hernandez
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Patent Jurisdiction
United States Patent and Trademark Office
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Patent Number
12088761
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Patent Primary Examiner
Thjuan K Addy
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CPC Code
G10L 25/87
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G10L 25/63
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G10L 25/51
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H04M 3/5175
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H04M 2203/40
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G10L 17/04
0
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