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US Patent 11765105 Integration of a messaging platform with a remote network management application

Patent 11765105 was granted and assigned to ServiceNow on September, 2023 by the United States Patent and Trademark Office.

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Contents

Is a
Patent
Patent

Patent attributes

Patent Applicant
ServiceNow
ServiceNow
Current Assignee
ServiceNow
ServiceNow
Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
Patent Number
11765105
Patent Inventor Names
Md Shahrukh Mia
Chetan Sindhwani
Date of Patent
September 19, 2023
Patent Application Number
17592336
Date Filed
February 3, 2022
Patent Citations
‌
US Patent 7222147 Processing network management data in accordance with metadata files
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US Patent 7281170 Help desk systems and methods for use with communications networks
‌
US Patent 7412502 Graphics for end to end component mapping and problem-solving in a network environment
‌
US Patent 7096459 Methods and apparatus for root cause identification and problem determination in distributed systems
‌
US Patent 7146574 Systems and methods for interfacing with digital history data
‌
US Patent 7197466 Web-based system for managing software assets
‌
US Patent 7215360 Error propagation tree technology
‌
US Patent 7216304 Graphical user interface for computers having variable size icons
...
Patent Primary Examiner
‌
James N Fiorillo
CPC Code
‌
H04L 51/36
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H04L 51/16
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H04L 67/306
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G06F 16/955
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G06F 16/9038
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G06F 21/31
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H04M 3/568
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H04L 51/02
...
Patent abstract

An embodiment may involve persistent storage containing a predefined token and application state. The embodiment may also involve an application configured to communicate with a message bot and perform operations including: (i) receiving, by way of an interface associated with a unit of program code and from the message bot, a command, wherein the command identifies a bot token and a user of a chat session in which the message bot is engaged; (ii) verifying, by the unit of program code, that the bot token matches the predefined token; (iii) verifying, by the unit of program code, that the user is authorized to use the command; (iv) writing, to the persistent storage, an update to the application state, wherein the update is based on the command; and (v) transmitting, by way the interface and to the message bot, a response confirming that the command has been performed.

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