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US Patent 11671385 Automated communication exchange programs for attended robotic process automation

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Is a
Patent
Patent
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Patent attributes

Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
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Patent Number
116713850
Date of Patent
June 6, 2023
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Patent Application Number
175444490
Date Filed
December 7, 2021
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Patent Citations
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US Patent 9276802 Systems and methods for sharing information between virtual agents
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US Patent 9647968 Systems and methods for invoking chatbots in a channel based communication system
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US Patent 9659298 Systems and methods for informing virtual agent recommendation
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US Patent 10276170 Intelligent automated assistant
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US Patent 10341488 Methods and systems for managing simulated real-time conversations
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US Patent 10853568 Automatic bot creation based on scripts
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US Patent 10671815 Text generation from correlated alerts
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US Patent 11341335 Dialog session override policies for assistant systems
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...
Patent Primary Examiner
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Phuoc H Nguyen
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Methods, systems, and computer program products for implementing automated communication exchange programs for attended robotic process automation are provided herein. A computer-implemented method includes invoking, during a user communication associated with an attended robotic process automation context, at least one automated communication exchange program in response to at least one user input; determining, using the at least one automated communication exchange program, information directed to the at least one user input; carrying out, using the at least one automated communication exchange program, at least a portion of the user communication subsequent to determining the information directed to the at least one user input; and performing one or more automated actions in connection with automatically carrying out the at least a portion of the user communication.

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