Patent attributes
An apparatus includes a display and a processor. The processor receives a refund request, which includes a request for a refund of a price of an item charged to an account belonging to a person, and information identifying a shopping session of the person in a physical store. In response to receiving the refund request, the processor locates a video segment captured during the shopping session and stored in a database. The processor displays the video segment, which depicts a scenario indicating that the person did not select the item for purchase during the shopping session. The processor further receives information indicating that the person did not select the item for purchase during the shopping session. The information is based at least in part on the video segment. In response to receiving the information, the processor credits the account belonging to the person with the price of the item.
