Is a
Patent attributes
Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Tony McCormack0
Dawid Nowak0
Date of Patent
September 18, 2018
0Patent Application Number
142873780
Date Filed
May 27, 2014
0Patent Citations Received
...
Patent Primary Examiner
Patent abstract
A call manager for providing agent assistance in a contact center is disclosed. The call manager includes a monitoring module configured to monitor at least one conversation between a customer and an agent and to monitor one or more attributes of the agent. The call manager further includes a selection module configured to select one or more data items based on the at least one monitored conversation and the one or more monitored attributes of the agent. The call manager further includes a display module configured to display the one or more selected data items to the agent.
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