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US Patent 10019716 Method for feedback submission resolution

Patent 10019716 was granted and assigned to Google on July, 2018 by the United States Patent and Trademark Office.

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Is a
Patent
Patent
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Patent attributes

Patent Applicant
Google
Google
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Current Assignee
Google
Google
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Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
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Patent Number
100197160
Patent Inventor Names
David Andrew Trainor0
Alex Neely Ainslie0
Mihai Sardarescu0
Theodore Nicholas Choc0
Date of Patent
July 10, 2018
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Patent Application Number
140869280
Date Filed
November 21, 2013
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Patent Citations Received
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US Patent 11853532 Automatic feedback system using visual interactions
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US Patent 11875118 Detection of deception within text using communicative discourse trees
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US Patent 11928141 Method, electronic device, and computer program product for retrieving service request
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US Patent 11941082 Technologies for classifying feedback using machine learning models
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US Patent 11960844 Discourse parsing using semantic and syntactic relations
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US Patent 11971777 Method, device, and computer program product for fault diagnosis
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US Patent 11977568 Building dialogue structure by using communicative discourse trees
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...
Patent Primary Examiner
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Mark A Fleischer
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Patent abstract

Techniques for expeditiously providing a resolution for an application feedback submission are provided. An example method includes displaying a feedback interface configured to receive a feedback report relating to a software application issue, providing the received feedback report for resolution, the resolution based on classification of one or more issue topics identified in the feedback report, and receiving the resolution as instructions to display an action button, the action button when selected by a user causing execution of an operation resolving the software application issue.

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