US Patent 10003508 Event-based system, method, and computer program for intervening in a network service

An event-based system, method, and computer program product are provided for intervening in connection with a network service. A plurality of measurements are identified that correspond to at least one aspect of a network service. Such measurements are processed and it is determined whether a criterion has been met, based on the processing. One or more events are identified based on the determination whether the criterion has been met. Further, the one or more events are aggregated, and at least one record is produced, based on the aggregation. To this end, an intervention is carried out in connection with the network service, based on the at least one record.