Sentient Automate is an automated platform that handles redirected calls for specific use cases. It is meant to reduce call volumecall volume and cost incurred by having to use manpower. This technology can work in conjunction with Sentient Analytics, which provides insights to it.
The company has two products: Sentience Analytics and Sentient Automate. The former is a pay-as-you-go cloud-based service that analyzes call center voice calls to generate insights into call quality, churn reduction, and cost-savings. It is capable of listening to the audio and labeling lexical and audio features so that the customer's true intention is understood. This service is also capable of tracking trends in calls so that customer servicecustomer service representatives can respond appropriately.