Sentient Machines

Sentient Machines

A software company that automates the process of customers communicating with call centers. It is located in London, England and was founded in 2016.

All edits by  Jessica Karpinski 

Edits on 1 Jun, 2019
Jessica Karpinski
Jessica Karpinski edited on 1 Jun, 2019
Edits made to:
Infobox (+10 properties)
Description (+149 characters)
Article (+1114 characters)
People (+1 rows) (+2 cells) (+41 characters)
Further reading (+1 rows) (+5 cells) (+152 characters)
Categories (+1 topics)
Topic thumbnail

Sentient Machines

A software company that automates the process of customers communicating with call centers. It is located in London, England and was founded in 2016.

Article

Sentient Machines is a London-based company specializing in creating software that is meant to understand how customers use language to express thoughts, emotions, discomfort, challenges, and dissatisfaction to the company's which products and services they use.The software uses technology such as natural language processing and Big Data.

Product

The company has two products: Sentience Analytics and Sentient Automate. The former is a pay-as-you-go cloud-based service that analyzes call center voice calls to generate insights into call quality, churn reduction, and cost-savings. It is capable of listening to the audio and labeling lexical and audio features so that the customer's true intention is understood. This service is also capable of tracking trends in calls so that customer service representatives can respond appropriately.

Sentient Automate is an automated platform that handles redirected calls for specific use cases. It is meant to reduce call volume and cost incurred by having to use manpower. This technology can work in conjunction with Sentient Analytics, which provides insights to it.

People

Name
Role
Related Golden topics

Danica Damljanovic, PhD

Co-Founder and CEO

Further reading

Title
Author
Link
Type
Date

Meet the startups that just pitched at EF's 7th Demo Day in London (and our top picks)

Steve O'Hear

Web

March 7, 2017

Infobox
Is a
Company
Industry
Enterprise software
Location
London
Accelerator
Entrepreneur First
Date incorporated
2016
Categories
Jessica Karpinski"Initial topic creation"
Jessica Karpinski created this topic on 1 Jun, 2019
Edits made to:
Topic thumbnail

 Sentient Machines

A software company that automates the process of customers communicating with call centers. It is located in London, England and was founded in 2016.

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