Sentient Machines

Sentient Machines

A software company that automates the process of customers communicating with call centers. It is located in London, England and was founded in 2016.

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Edits on 28 Oct, 2019
Golden AI"IBI-85"
Golden AI edited on 28 Oct, 2019
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Infobox
Industry
Artificial intelligence (AI)
Edits on 13 Aug, 2019
Golden AI"IBI-79"
Golden AI edited on 13 Aug, 2019
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Infobox (+3 properties)
Infobox
Accelerator Batch
Entrepreneur First 7
Company legal name
Sentient Machines Limited
Founded date
December 15, 2016
Edits on 25 Jun, 2019
Golden AI
Golden AI approved a suggestion from Golden's AI on 25 Jun, 2019
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People

Name
Role
Related Golden topics

Lorenz Fischer, PhD

Founder

Philipp Moehring

Investor

Richard Jackson

Employee

Infobox
Industry
Customer service
Edits on 2 Jun, 2019
Will Suter
Will Suter approved a suggestion from Golden's AI on 2 Jun, 2019
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Article (+11/-11 characters)
Article

Sentient Automate is an automated platform that handles redirected calls for specific use cases. It is meant to reduce call volumecall volume and cost incurred by having to use manpower. This technology can work in conjunction with Sentient Analytics, which provides insights to it.

Will Suter
Will Suter approved a suggestion from Golden's AI on 2 Jun, 2019
Edits made to:
Article (+16/-16 characters)
Article

The company has two products: Sentience Analytics and Sentient Automate. The former is a pay-as-you-go cloud-based service that analyzes call center voice calls to generate insights into call quality, churn reduction, and cost-savings. It is capable of listening to the audio and labeling lexical and audio features so that the customer's true intention is understood. This service is also capable of tracking trends in calls so that customer servicecustomer service representatives can respond appropriately.

Umair Shah"Approved suggestion from source: http://sentientmachines.tech/"
Umair Shah approved a suggestion from Golden's AI on 1 Jun, 2019
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Jessica Karpinski
Jessica Karpinski edited on 1 Jun, 2019
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Description (+149 characters)
Article (+1114 characters)
People (+1 rows) (+2 cells) (+41 characters)
Further reading (+1 rows) (+5 cells) (+152 characters)
Categories (+1 topics)
Topic thumbnail

Sentient Machines

A software company that automates the process of customers communicating with call centers. It is located in London, England and was founded in 2016.

Article

Sentient Machines is a London-based company specializing in creating software that is meant to understand how customers use language to express thoughts, emotions, discomfort, challenges, and dissatisfaction to the company's which products and services they use.The software uses technology such as natural language processing and Big Data.

Product

The company has two products: Sentience Analytics and Sentient Automate. The former is a pay-as-you-go cloud-based service that analyzes call center voice calls to generate insights into call quality, churn reduction, and cost-savings. It is capable of listening to the audio and labeling lexical and audio features so that the customer's true intention is understood. This service is also capable of tracking trends in calls so that customer service representatives can respond appropriately.

Sentient Automate is an automated platform that handles redirected calls for specific use cases. It is meant to reduce call volume and cost incurred by having to use manpower. This technology can work in conjunction with Sentient Analytics, which provides insights to it.

People

Name
Role
Related Golden topics

Danica Damljanovic, PhD

Co-Founder and CEO

Further reading

Title
Author
Link
Type
Date

Meet the startups that just pitched at EF's 7th Demo Day in London (and our top picks)

Steve O'Hear

Web

March 7, 2017

Infobox
Is a
Company
Industry
Enterprise software
Location
London
Accelerator
Entrepreneur First
Date incorporated
2016
Categories
Jessica Karpinski"Initial topic creation"
Jessica Karpinski created this topic on 1 Jun, 2019
Edits made to:
Topic thumbnail

 Sentient Machines

A software company that automates the process of customers communicating with call centers. It is located in London, England and was founded in 2016.

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