Observe.AI

Observe.AI

Observe AI is an enterprise AI company.

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Edits on 24 February, 2020
Golden AI
Golden AI edited on 24 February, 2020 5:16 am
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Golden AI
Golden AI edited on 31 January, 2020 8:08 am
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Neelam Jhaveri edited on 11 December, 2019 5:50 am
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observe.ai Observe.AI

Observe AI is an enterprise AI company.

Timeline

December 10, 2019

Observe.AI raises $26 million in Series A funding round led by Scale Venture Partners with participation from Nexus Venture Partners, Steadview Capital, 01 Advisors, and Emergent Ventures.

Edits on 23 July, 2019
Golden AI
Golden AI edited on 23 July, 2019 8:32 pm
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Golden AI
Golden AI edited on 21 July, 2019 10:04 am
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Will Suter
Will Suter approved a suggestion from Golden's AI on 4 June, 2019 3:26 am
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Observe.ai's first product, Agent Assist, provides feedback to agents regarding customer opinions. Agent Assist uses Nautral Language Processing (NLP) and Deep LearningDeep Learning algorithms on every real-time call to derive context and create suggestions for the agent accordingly.

Edits on 3 June, 2019
Golden AI
Golden AI edited on 3 June, 2019 2:15 pm
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Rahul Abhyankar
Rahul Abhyankar edited on 25 March, 2019 1:10 pm
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Observe.AI

Enterprise voice AI company

Observe AI is an enterprise AI company.

Article

Observe.ai is an enterprise company that is building a voice-AI platform for new age call centers. Founded in 2017, the company is headquartered in Santa Clara. The company aims to introduce ‘voicebots’ before March 2020, with a beta launch targeted at the end of 2019.

Agent Assist

Observe.ai's first product, Agent Assist, provides feedback to agents regarding customer opinions. Agent Assist uses Nautral Language Processing (NLP) and Deep Learning algorithms on every real-time call to derive context and create suggestions for the agent accordingly.

Calls are analyzed based on phrases, keywords, and tones to derive suggestions. Every call is converted into a transcript and is analysed using NLP. Based on this feedback, Agent Assist provides guidance on the best action to be undertaken. The AI also helps customers fill forms and generates suggestions to guide them.

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Observe.AI is working to develop a virtual assistant of its own that can handle the more basic and repetitive calls from customers to help free up agents for callers who need a human on the other end of the line.

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Edits on 21 January, 2019
Golden AI"Changed markets to industries"
Golden AI edited on 21 January, 2019 10:29 pm
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Golden AI
Golden AI edited on 10 January, 2019 9:43 am
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Golden AI"Import data"
Golden AI edited on 5 December, 2018 1:49 am
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Edits on 19 July, 2018
Golden AI"Update locations in infobox"
Golden AI edited on 19 July, 2018 9:15 pm
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Golden AI"Update markets in infobox"
Golden AI edited on 16 July, 2018 11:56 pm
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Golden AI"Update infobox"
Golden AI edited on 29 June, 2018 6:16 pm
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Edits on 25 May, 2018
Golden AI"Initial topic creation"
Golden AI created this topic on 25 May, 2018 4:26 pm
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 observe.ai

Enterprise voice AI company

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Role
Related Golden topics

Akash Singh

Founder

Sharath Keshavanarayana

Founder

Swapnil Jain

Founder

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