Golden
Gainsight

Gainsight

Gainsight, Inc. is a privately held service as a software company founded in 2009 by Jim Eberlin and Sreedhar Peddineni. It is headquartered in San Francisco, California.

The company is backed by Bessemer Venture Partners, Battery Ventures and Lightspeed Venture Partners. The company has over 650 employees and offers solutions for Customer Success and Product Experience for the SaaS industry. In 2018, Gainsight was ranked a Top 100 Cloud Company by Forbes.

Product

The company offers a platform in addition to applications. The platform allows for the client to gain insights from data about their own customers and apply decisions accordingly in areas such as marketing and customer engagement.Clients can use the platform to predict and manage customer risk and optimize the customer life cycle using information gained from data. 



Gainsight also has applications, including Gainsight CS (customer success), PX (product experience), CX (customer experience), and more. The applications are capable of taking feedback given by the client's customers and uncovering trends using artificial intelligence. They are also capable of giving customer engagement through media or personal customer attention using the application. 







Timeline

Funding rounds

1 Result
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Investment
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People

Name
Role
LinkedIn

Allison Pickens

COO



Jim Eberlin

Co-Founder



Nick Mehta

CEO



Sreedhar Peddineni

Co-Founder



Further reading

Title
Author
Link
Type
Date

Gainsight Launches Pulse+, The Online Media Platform for Customer Success Professional Development

Gainsight

Web

May 22, 2019

Documentaries, videos and podcasts

Companies

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References