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Freshworks

Freshworks

Freshworks Inc. is an American cloud-based customer engagement company.

Freshworks Inc. is an American cloud-based customer engagement company.

History

The company was founded as Freshdesk in October 2010 by Girish Mathrubootham and Shan Krishnasamy. It rebranded to the Freshworks in 2017. The company headquarters is located in San Bruno, California, with global offices across India, UK, Australia and Germany.

Funding

Freshworks has raised funds from Accel, Tiger Global Management, CapitalG and Sequoia Capital India. This was mainly used to enable research and development of product evolution, new product augmentation and marketing campaigns.

Freshworks raised its Series A funding of $1 million from Accel Partners in November 2011. In April 2012, Tiger Global and Accel Partners invested $5 million in a Series B round. In November 2013, $7 million was funded by Accel Partners in a Series C round. In June 2014, Freshworks received $31 million in Series D funding from Tiger Global Management along with Accel Partners and Google Capital. In November 2016, Freshworks received $55 million in a Series F round, from Sequoia Capital India along with Accel Partners. In July 2018, Freshworks secured $100 million in a Series G round from Sequoia Capital and Accel Partners, with participation from CapitalG as well.

Products and services

Freshworks offers a range of customer support and sales software. Among them include Freshdesk, Freshservice, Freshchat and others.

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