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Freshworks

Freshworks

Freshworks Inc. is an American cloud-based customer engagement company.

Freshworks Inc. is an American cloud-based customer engagement company.

History

The company was founded as Freshdesk in October 2010 by Girish Mathrubootham and Shan Krishnasamy. It rebranded to the Freshworks in 2017. The company headquarters is located in San Bruno, California, with global offices across India, UK, Australia and Germany.

Funding

Freshworks has raised funds from Accel, Tiger Global Management, CapitalG and Sequoia Capital India. This was mainly used to enable research and development of product evolution, new product augmentation and marketing campaigns.



Freshworks raised its Series A funding of $1 million from Accel Partners in November 2011. In April 2012, Tiger Global and Accel Partners invested $5 million in a Series B round. In November 2013, $7 million was funded by Accel Partners in a Series C round. In June 2014, Freshworks received $31 million in Series D funding from Tiger Global Management along with Accel Partners and Google Capital. In November 2016, Freshworks received $55 million in a Series F round, from Sequoia Capital India along with Accel Partners. In July 2018, Freshworks secured $100 million in a Series G round from Sequoia Capital and Accel Partners, with participation from CapitalG as well.

Products and services

Freshworks offers a range of customer support and sales software. Among them include Freshdesk, Freshservice, Freshchat and others.



Timeline

November 13, 2019

Series H 

Freshworks has raised $150 million in Series H funding round from Sequoia Capital, CapitalG (formerly Google Capital) and Accel.

Funding rounds

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2 Results
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News

Title
Author
Date
Publisher
Description
January 5, 2020
The Economic Times
SoftBank made a big-bang entry in the industry in 2014, when it announced three investments totalling $1 bn.
Paayal Zaveri
November 13, 2019
Business Insider
Freshwork's CEO Girish Mathrubootham sees a massive opportunity to disrupt the customer engagement market, and just raised $150M in funding.
Gireesh Babu
November 13, 2019
@bsindia
Read more about Freshworks valuation hits $3.5 bn after $150-mn Series-H fundraising on Business Standard. The financing, subject to customary closing conditions, including US antitrust regulatory clearance, is expected to close by year-end
Freshworks
September 16, 2019
www.prnewswire.com:443
SAN MATEO, Calif., Sept. 16, 2019 /PRNewswire/ -- Freshworks Inc., the customer engagement software company, announced that, for the third consecutive year,...
Freshworks
September 16, 2019
www.prnewswire.com:443
SAN MATEO, Calif., Sept. 16, 2019 /PRNewswire/ -- Freshworks Inc., the customer engagement software company, announced that, for the third consecutive year,...

People

Name
Role
LinkedIn

Aaron Suarez-Lopez

Employee



Abhinav Vv

Employee



Abhishek D

Employee



Ajay Balaji

Employee



Alan Berkson

Employee



Alexander Gordon

Employee



Amrutha Preetham

Employee



Anand S

Employee



Andrews (Andy) Moses

Employee



Angela Negherbon

Employee



Arvind Parthiban

Employee



Bivil M Jacob

Employee



Bobby Jaffari

Employee



Carolin Gaide

Employee



Christopher Degrauwe

Employee



Devesh Kumar

Employee



Eddie Moon

Employee



Gaurav Kulkarni

Employee



Gireesh Subramaniam

Employee



Girish Mathrubootham

Co-Founder



Harish Dhayalan

Employee



John Sundarraj

Employee



Kalyanaraman Parthasarathi

Employee



Kirandarisi

Founder



Lee Fixel

Board member



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References