Chattermill is a London-based technology company that provides software as a service which helps companies collect and analyze data so that they can make customer-centric decisions.
The software created by the company applies categorization and sentiment analysis to the data obtained about each company's customers. This feature uses machine learning to allow for companies to understand what their customers are talking about and how they feel about it. With this data, companies can prioritize their customers and find areas demanding attention and understand the key growth drivers for data-driven product teams.
The platform can be integrated into existing tools and works across various channels. Customer-centric data can be collected from customer support, reviews, social media, Net Promoter Score, and customer satisfaction. Other features that are included in the platform are personalized dashboards for each team member, automated status updates containing essential metrics, detractor alerts, multiple language capabilities, and security standards.