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Chattermill

Chattermill

A platform that combines machine learning with a deep understanding of a company and their customers, integrating with any system used to collect feedback. Its headquarters are located in London, England and it was founded in 2015.

Chattermill is a London-based technology company that provides software as a service which helps companies collect and analyze data so that they can make customer-centric decisions.

Product

The software created by the company applies categorization and sentiment analysis to the data obtained about each company's customers. This feature uses machine learning to allow for companies to understand what their customers are talking about and how they feel about it. With this data, companies can prioritize their customers and find areas demanding attention and understand the key growth drivers for data-driven product teams.



The platform can be integrated into existing tools and works across various channels. Customer-centric data can be collected from customer support, reviews, social media, Net Promoter Score, and customer satisfaction. Other features that are included in the platform are personalized dashboards for each team member, automated status updates containing essential metrics, detractor alerts, multiple language capabilities, and security standards.

Timeline

2015

Chattermill was founded.

People

Name
Role
LinkedIn

Dmitry Isupov

Founder



Mikhail Dubov

Founder



Further reading

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Link
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Date
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Documentaries, videos and podcasts

Title
Date
Link

Chattermill - EF4 Demo Day

September 10, 2015

Companies

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CEO
Location
Products/Services
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News

Title
Author
Date
Publisher
Description
Steve O'Hear
February 24, 2020
TechCrunch
Chattermill, the London startup that offers what it calls a "customer understanding" platform that uses machine learning to gain scalable insights into customer feedback, has raised $8 million in Series A funding. Leading the round is DN Capital, alongside Ventech and btov Partners. Silicon Valley Bank also participated, in addition to a number of angel [...]

References