Technology for managing a company's' relationships and interactions with customers

Customer relationship management (CRM) is a technology for managing a company's relationships and interactions with customers and potential customers. A CRM system can help companies stay connected to customers, streamline processes, and improve profitability.




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Brand Post
October 7, 2020
When COVID-19 led to a shortened 60-game season for MLB teams, it raised the stakes for the Boston Red Sox.
Brand Post
October 6, 2020
CIOs and sales teams that work together on a customer-centric agenda are achieving business growth despite challenges.
Press Trust of India
August 1, 2020
HGS revenue from operations, however, grew 2.6 per cent to Rs 1,318.6 crore in the quarter under review, as against Rs 1,284.6 crore in the year-ago period
Alexandra Morehouse
June 21, 2020
Digital disrupters like Amazon and Uber have changed our expectations for everything. While healthcare has been slow to catch up, there are three key opportunities for health systems to pursue digital transformation that will benefit them and the patients they serve on the near horizon.
JD Alois
June 10, 2020
Crowdfund Insider
Click HERE to find out ⭐ Coinsquare CEO Responds to Data Breach. | Crowdfund Insider: Global Fintech News, including Crowdfunding, Blockchain and more.
Omar Faridi
June 6, 2020
Crowdfund Insider
Edinburgh Fintech Aveni to offer CRM and Natural Language Processing tools to streamline financial and professional services businesses.
May 21, 2020
About | Advertise | Contact | Disclaimer | News | The Daily Deal Newsletter by FinSMEs is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.
Megan Corsano
April 28, 2020
Totem offers a subscription-based CRM platform including integrations and auxiliary software for functions that are crucial to a nonprofit's operation.
Ingrid Lunden
March 26, 2020
CRM has for years been primarily a story of software to manage customer contacts, data to help agents do their jobs, and tools to manage incoming requests and outreach strategies. Now to add to that we're starting to see a new theme: apps to help agents track how they work and to work better. Today [...]
Sharon Goldman
March 9, 2020
Salesforce has created an ecosystem of products and services beyond its core CRM tool, building a huge demand for knowledgeable Salesforce professionals who bring skills with industry-specific extensions and business-aligned apps.
February 12, 2020
Sales leaders and sellers must have confidence in their organization's forecasting to make commercial decisions, but a recent survey by Gartner, Inc. shows most leaders lack confidence in the process and output. Gartner's State of Sales Operations Survey reveals that only 45% of sales leaders and sellers have high confidence in their organization's forecasting accuracy. This level of skepticism can result in actions that are based on intuition instead of evidence, which often results in...
Ron Miller
January 17, 2020
Zendesk acquired Base CRM in 2018 to give customers a CRM component to go with its core customer service software. After purchasing the company, it changed the name to Sell, and today the company announced the launch of the new Sell Marketplace. Officially called The Zendesk Marketplace for Sell, it's a place where companies can [...]
Emma Lee
December 13, 2019
Kehu, formerly known as Madeforgoods, provides B2B brands with one-stop digital marketing solutions using unique QR codes, WeChat mini programs, and big data analytics.
Jan U. Hagen
December 9, 2019
Harvard Business Review
Research on making decisions in times of crisis.
Ingrid Lunden
December 4, 2019
Kustomer, a CRM startup that's taking on the likes of Zendesk, Salesforce, and many other bigger and older providers, has closed yet another round of funding -- no less than its third fundraise of the year -- as it continues to double down on its new approach to managing customers in today's digital world. The [...]
Brian E. Thomas
December 2, 2019
Artificial intelligence and machine learning are readily available now, and we know it can be used to automate much of the repetitive tasks and processes that humans do now. With the assistance of AI, sales managers can also focus on the bottom line to produce better results. Myriad new approaches and software tools bear this out.
Peter Sayer
November 22, 2019
At its annual customer conference, introduced Customer 360 Truth and a curiously British-sounding Einstein that your customers can now access.
Paayal Zaveri
November 13, 2019
Business Insider
Freshwork's CEO Girish Mathrubootham sees a massive opportunity to disrupt the customer engagement market, and just raised $150M in funding.
Ashwini M. Zenooz
October 11, 2019
Harvard Business Review
Combining data from multiple sources, they create a more holistic view of the patient.
September 16, 2019
SAN FRANCISCO, Sept. 16, 2019 /PRNewswire/ -- Salesforce (NYSE: CRM), the global leader in CRM, today announced Manufacturing Cloud, a new industry-specific...
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