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Augment Solutions

Augment Solutions

Augment Solutions is an AI customer support assistant company founded by Matt Swanson.

Augment Solutions, or Augment CXM, is a company that is focused on customer support and customer experience. The company was founded in 2016 by Brandon Barron, Eric Dunn, and Matt Swanson, in San Francisco, California. 



The software that Augment Solutions has developed is designed to provide customer experience management, and is powered by a patented semantic neural network. The platform that allows a brand to monitor their workforce in real-time, and assist customers to receive a quality experience. Companies are also able to receive real-time coaching to train agents with artificial intelligence.



Augment CXM works with top brands around the world, and aim to increase efficiency, sales conversions, and growth in customer satisfaction. Their solutions are used by Live Person, Oracle, salesforce, zendesk, bold360, and Genesys. The platform automatically identifies groups of employees and key moments to provide training material that helps brands focus on how to improve their user experience.

Timeline

September 14, 2017

Augment CXM raised $5,000,000 in seed from Jazz Venture Partners and Silicon Valley Data Capital.

Funding rounds

1 Result
Funding round
Funding round
Funding round amount (USD)
Funding round amount (USD)
Funding type
Funding type
Funding round date
Funding round date
Investment
Investment

People

Name
Role
LinkedIn

Brandon Barron

Co-Founder, Head of Business Development & Accounts



Dmytro Kovalchuk

Engineering, Data Science



Eric Dunn

Co-Founder, CTO



Matt Swanson

Co-Founder, CEO



Robert Karpinski

Founding Engineer



Wyatt Wartels

Operations Manager



Further reading

Title
Author
Link
Type
Date

Augment CXM - Never Lose a Customer Again



Web



Documentaries, videos and podcasts

Title
Date
Link





Companies

Company
CEO
Location
Products/Services

Augment Solutions

Matt Swanson

San Francisco, California

Customer Experience Manager

References