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US Patent 10515380 Proactive surveys based on customer information

Patent 10515380 was granted and assigned to [24]7.ai on December, 2019 by the United States Patent and Trademark Office.

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Patent
Patent
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Patent attributes

Patent Applicant
[24]7.ai
[24]7.ai
0
Current Assignee
[24]7.ai
[24]7.ai
0
Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
0
Patent Number
105153800
Patent Inventor Names
Ravi Vijayaraghavan0
Kranthi Mitra Adusumilli0
Pallipuram V. Kannan0
Date of Patent
December 24, 2019
0
Patent Application Number
140805780
Date Filed
November 14, 2013
0
Patent Citations Received
‌
US Patent 11625450 Automated predictive virtual assistant intervention in real time
Patent Primary Examiner
‌
Mehmet Yesildag
0
Patent abstract

A context-aware computing system for delivering surveys to a customer. The choice of which survey to send to a customer may be tailored based on a click path (route), customer history, and customer interests. A customer browsing a Web page initiates the survey decision process. A control module selects a survey to send to a customer based on the criteria above and customer intent. Customer responses are then harvested from the Web-based survey.

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