DIT

DIT offers IT and marketing services for the German housing industry. The company's core product is its Tenant app for housing companies and property managers. The company also advises clients on the introduction and marketing of new digital technologies.

DIT's Tenant app allows tenants to take photos of damage, select damage locations, categorize, describe and specify repair dates.

The app gives direct feedback from the tenant to repairmen, craftsmen and caretakers to complete claims handling, and a rating system is implemented based on stars with free stars for feedback. Immediate feedback and evaluation of craftsmen performance and feedback enables property managers to assess quality and scope of work.

The app also allows messaging between contact persons for all concerns, with links to individual query channels that can be integrated into ERP systems such as telephone, email and chat. Queries are automatically recorded and displayed to clerks with tickets so tenants can suggest dates and accept or cancel appointments.

Concern creation can also be automated, with tenants providing required information after notifications appear in the message center. Digital signatures allow tenants to sign for all concerns in-app, with two-factor authentication via email or SMS forwarding to ERP systems in image format upon request.

The app also allows tenants to settle operating cost statements, see all previous bills and see consumption with smart metering, digital consumption and additional optional categories.